| What distinguishes
YBY
Computers from other computer support services is
our commitment to keep your network and computers up and running
at all times as we keep ours. Our close personal familiarity
with our clients' systems and staff makes us virtually an
extension of the client office. Our support is always with a
with a human touch. We provide a wide range of computer services to help your
business deal with almost any computer related need or problem.
We support both PC and Mac.
 All services provided are on-site and always focusing
on limiting computer down time, to help your business activities
go on. In rare cases of system problems, off site service is
required for careful examination and problem solving in our lab.
Our professional, reliable and knowledgeable staff will
not only make sure that all your needs are met, but will also
make you feel as if you do have your own IT department.
All service requests are by appointment only, although we do
have occasional availability for same day service. Our hours of
service are Monday to Friday 9:30 AM to 6:00 PM. Service beyond
regular service hours is available at a special overtime hourly
rate. We are always ready for special office move projects which
require after hour service, especially for our regular
customers.
Customers on service contracts receive 4 business hours
maximum respond time. An onsite visit is scheduled after a call
for support is made and the problem is not resolved by telephone
support.
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